business growth, Business Savvy, growing your business, Marketing, Social Media/Online Marketing, Virtual Assisting

Outsourcing 101

So what is outsourcing you ask?

Well some people actually think that it means that you are sending your work overseas to some foreign company for cheap labor and non English speaking representatives, and although that is a possibility with some firms, that’s definitely not the case with your typical virtual assistant or virtual assisting firm.

Traditional VA’s offer outsourcing as a business service for busy professionals who struggle with a variety of situations, like time management issues, possibly lacking the specific skills or confidence with certain business tasks, or just find themselves in a position where their not ready to bring a staff member aboard to perform these duties. That’s where a well trained VA comes in.

Teamwork
Photo Courtesy https://www.workquotes.net

Outsourcing is available for pretty much everything and anything business related. A majority of small businesses already hire a group of professionals outside their business for the usual services, like an attorney, accountant, business advisor, etc. and your VA should be part of this team.  VA’s have the ability to outsource an enormous amount of business tasks. Common ourtsourcing duties include social media services and management, data entry, basic administrative needs, public relations, data maintenance, research, scheduling, purchasing, business development, marketing, training, and much, much more.

Outsourcing provides business owners with a very unique tool. Imagine that you want to get involved in the social media gold rush but you’re intimidated by the internet and all that technology stuff, and you’re probably working hard on keeping your customers happy and fulfilling their needs. Lets face it, when in the world are you supposed to have the time to start a facebook page and keep up with the content updates? More than likely, you know it’s something you should do, but it’s the least of your worries at this point.

However, in this situation it would be in your best interest to meet with a VA and review how having a social media outlet presence could help your business gain revenue and what specific methods should be used to get you there to accomplish your goals. A VA can set your Facebook, Twitter, LinkedIn, and website pages up for you, review them with you, and then once you develop a strategy, the VA can manage them on your behalf as often as you need. Your VA can also incorporate a nice professional weekly, monthly or quarterly newsletter that will keep you in constant contact with your clients. The key to keeping your clients is to remain in contact and to be seen as an informative source, rather than a pesky business who just wants to make a quick buck. Set the stage, be the leader in your market by being the go to source for what your clients need.

teamwork
Photo Courtesy http://www.carrie-persichini.blogspot.com

 

Something that is always in the back of my mind when I go to the vet clinic with one of my animals is that I think how nice it would be if my vet actually could notify me when my animals are coming due for their booster shots or their annual checkup.  I have 4 dogs and 3 cats, and trying to keep track of when they are all due for shots is a nightmare, but what an awesome service that would be for the vet to provide and I can guarantee you that there would be in increase in revenue for the vet if they had a VA who could incorporate this into their business. The same can go for any business, a dentist, doctor, chiropractor, eye doctor, service station, etc.

Start getting creative and think of ways to increase your bottom line and contact a VA to start implementing these services for you. Trust me, the investment is worth every penny and then some.

 

All the Best,

Miss Executive- Tina

Virtual Assisting

What is a Virtual Assistant?

Virtual AssistantBasically a virtual assistant, also known as a VA, is a business professional with experience in a variety of administrative and business services, which provides these services to other busy professionals virtually from somewhere other than the client’s office. The term today is interchangeable with that of virtual administrative assistant, VA, virtual admin, and cloud based virtual assistant, but they all essentially mean the same thing.

However, it should be noted that every virtual assistant and their experiences vary significantly as each specializes in their own unique skill sets. There is definitely no two alike. You may often times find VA’s specializing in a specific industry such as real estate, law, architects, medical, non profit, accountants, etc.

A virtual assistant can pretty much conduct every office function except greeting your customers face to face in person or making the coffee in the office each morning, but your VA could order your coffee at Starbuck’s for you to pickup in the drive through!

Virtual Asssistant TypingYou may even find some companies using several VA’s once they get the hang of using them. One might be used for accounting and bookkeeping and another for social media marketing. That’s the joy of using VA’s, you get the expertise needed in a variety of fields, but you don’t have to hire either of them full time. The flexibility when using a VA is great for small to mid size and growing businesses.

So how does using a VA actually work?

When you work with a professional virtual assistant, they provide you with all of the legal documentation assuring you that your business information is confidential and secure, usually signing a Non Disclosure Agreement, and providing a clear working agreement covering all aspects of the work to be performed. With today’s technology such as screen sharing, remote log-in, Skype, etc., it is easier than ever to work with a VA and it’s almost a seamless transition.

VA’s also take pride in being educated on the latest and greatest technology, business tools, and techniques and are often times continually updating their educational arsenal, which for you is an added benefit knowing that you’re working with a highly skilled professional.

Here are some thoughts and idea’s on how a VA can assist you in your business.

  • Scheduling a real estate showing or other appointments
  • Marketing and Advertising
  • Making travel arrangements
  • Website and Online Marketing Maintenance
  • Social Media Management
  • Invoicing, Collections
  • Answering incoming phone calls
  • Newsletters, Reminders, Cards, Letters, etc.
  • Perform outbound telemarketing calls
  • Manage and update CRM systems
  • Create correspondence letters, brochures, presentations, mailings
  • Write policy, procedures, manuals, contracts
  • Respond to emails
  • Event planning
  • And so much more

Why should you use a VA?

Actually, I prefer the question, why shouldn’t you use a VA? A virtual assistant will ultimately relieve you of the time consuming tasks which prevent you from being able to focus on what you do best, which is growing your business. Your time and that of your management team should be spent soliciting new business and developing relationships with prospects rather than filing papers, answering emails and drafting contracts.

Virtual AssistantA VA can also help you find leads, qualify them and basically act as an overall extension of your business. When working with a VA, traditionally it will be a long term relationship much like what you have with a banker, an accountant, a business advisor, etc. Your VA is going to know your business very well and will work along side you to showcase and present your business in a professional manner that will help you grow.

So the next time you find yourself wondering how you’re going to get all those mailings out in time, or how you’re going to find time to keep your social media updated, pick up the phone and call a VA. Trust me, you’ll be glad you did.

Tina Holtz, Miss Executive